Privacypolicy
Company details
This website is operated by HM Global Kliniek VOF, trading under the names HM Global and HM Hair Transplantation. HM Global Kliniek VOF is responsible for the processing of personal data as described in this privacy policy.
We respect the privacy of visitors to our website and handle personal data carefully and in accordance with the General Data Protection Regulation (GDPR).
What data we collect
When you use our website or contact us, we may collect the following personal data:
Contact details
- First name
- Last name
- Email address
- Phone number
Messages and comments
- Information you voluntarily enter in forms
- Questions or comments submitted via contact forms or WhatsApp
Hair scan / consultation request
When you request a hair scan or consultation you may also upload photos of your hair. These photos may contain information about your hair situation and are in some cases considered sensitive information. They are therefore handled with care.
Purposes of processing
We use personal data solely for the following purposes:
- Answering questions
- Assessing a consultation request
- Performing a hair scan or preliminary assessment
- Scheduling appointments via the booking system
- Communicating with visitors
- Improving the website
- Analysing website usage
- Marketing and advertising purposes (e.g. Google Ads)
Hair scan photos
Photos uploaded via the website for a hair scan are used exclusively for a preliminary assessment of your hair situation.
These photos are not used for any other purposes and are not stored for extended periods unless explicit consent has been given.
Forms and booking systems
On this website we use the following systems for processing requests:
- Fluent Forms for contact and consultation forms
- Amelia for scheduling consultations
Data entered via these systems is processed in order to handle your request.
WhatsApp communication
The website includes a WhatsApp button that allows you to make direct contact. When you contact us via WhatsApp, your data is processed through WhatsApp (Meta) services. The WhatsApp privacy policy applies in this case.
Cookies and tracking
Our website may use cookies for:
- The proper functioning of the website
- Statistical analysis
- Marketing and advertising purposes
We use services such as Google Ads and Google Analytics. More information can be found in our cookie policy.
Hosting
Our website is hosted by a hosting provider within the European Union. As a result, data is stored within the framework of European privacy legislation.
Sharing data with third parties
We share personal data only when necessary for the operation of our website or services. This may relate to:
- Hosting providers
- Form software
- Booking software
- Analytics services
- Advertising platforms
We never sell personal data to third parties.
User rights
Under the GDPR you have the following rights with regard to your personal data:
- Access to your data
- Request corrections
- Request deletion of data
- Object to processing
- Have your data transferred
To exercise your rights, please contact us via:
Minors
Our website and services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors.
Changes
We reserve the right to update this privacy policy when legislation or website functionality changes. We advise you to consult this policy periodically.